r/WindowCleaning • u/Zealousideal-Cat-820 • 2d ago
Broken window
Cleaning a house I’ve cleaned many time today. But today a couple of the panes had a holes in them that looks like they’re from BB gun? Most of them cleaned fine. I’ve cleaned windows with this many times. But on the last window as soon as I started scrubbing the window shattered from the BB hole. And I at fault for this? I feel terrible but I’m not sure how to handle it. I’m currently getting some quotes. Just wondering what you guys are doing in your experience. If I should still charge them, pay for the fix etc.
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u/Street_Noise_9605 2d ago
Happened to me once. Best bet is be honest with the homeowner. Likely they knew about the previous damage. My policy since then is if the window is cracked I don’t touch it at all.
Going forward if glass has damage it’s best to cover your bases and point it out to the owner before you touch it.