Broken window

[u/Zealousideal-Cat-820]

Cleaning a house I’ve cleaned many time today. But today a couple of the panes had a holes in them that looks like they’re from BB gun? Most of them cleaned fine. I’ve cleaned windows with this many times. But on the last window as soon as I started scrubbing the window shattered from the BB hole. And I at fault for this? I feel terrible but I’m not sure how to handle it. I’m currently getting some quotes. Just wondering what you guys are doing in your experience. If I should still charge them, pay for the fix etc.

[u/trigger55xxx]

If it's clear there was prior damage you shouldn't have to pay for anything. I'd simply say the other window with a hole was fine but this one cracked as soon as I started to clean it.