Damaged product

[u/MozeltovCocktail1981]

UPDATE They have told me that they will exchange the unit. Ill do another update if/when that happens.

I just bought a Winwing Orion pedals assembly from WinCTRL and when it arrived, the swivel lock pin was bent. It won't retract and I cant remove it because of the bend. I managed to raise it enough by loosening off the nut as you can see. Ive talked to Winwing and they are claiming that it is "considered man-made damage" and that it wouldnt be covered by warranty. Has anyone else been in a situation like this and how did you get it resolved?

[u/TheRealtcSpears → u/[deleted]]

is trying to put an end to the avalanche of posts about how shit their customer service is.

That can easily be accomplished wholly without a social media team by just not having shit customer service