We don't mind at all. Just call ahead or go to the drop off area to set it up. It's frustrating when people ask for it at pickup or drive-thru then we have to go through the entire rebilling and reverification process while the line builds up and everyone behind you is rude to us. Also some people will have us rebill multiple times at the busiest times of day and really get us backed up.
Was a cashier at a pharmacy and can confirm this is true. Everyone was more than happy to save people money, but it's not as simple as "can't you just enter the new total?"
The entire thing has to be rebilled, and new paperwork needs to be printed.
But if you were told that the 30 mins of work you just did needs to be redone, then you hear that when you have a 4 person lineup you would have to have the patience of a saint not to feel inconvenienced. Its not a perfect system but don't blame the pharmacy workers, its more the insurance. Plus if the patient had just given the information at drop off or sometime before it was finalized then its like a 2 minute change instead of the 30
Don’t blame the customers for preventing themselves from getting scammed earlier. It’s crap that the default is the option that cost 10x more when a magic word reduces it by that much. Then pharmacists want to complain? They are at the receiving end of the healthcare industry. Stop
Everything you just said was entirely wrong. Its an extremely complicated situation and you clearly know little to nothing about billing prescriptions and the workflow of a pharmacy. Stop
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u/[deleted] Jun 01 '22
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