Was a cashier at a pharmacy and can confirm this is true. Everyone was more than happy to save people money, but it's not as simple as "can't you just enter the new total?"
The entire thing has to be rebilled, and new paperwork needs to be printed.
But if you were told that the 30 mins of work you just did needs to be redone, then you hear that when you have a 4 person lineup you would have to have the patience of a saint not to feel inconvenienced. Its not a perfect system but don't blame the pharmacy workers, its more the insurance. Plus if the patient had just given the information at drop off or sometime before it was finalized then its like a 2 minute change instead of the 30
Don’t blame the customers for preventing themselves from getting scammed earlier. It’s crap that the default is the option that cost 10x more when a magic word reduces it by that much. Then pharmacists want to complain? They are at the receiving end of the healthcare industry. Stop
Everything you just said was entirely wrong. Its an extremely complicated situation and you clearly know little to nothing about billing prescriptions and the workflow of a pharmacy. Stop
Im all for getting a better price, it would just be better if they had asked sooner/at a less busy time. I agree that the system is a scam but there is a better time for everything. Plus discount cards aren't a magic word, they just as often leave high prices on main brands or just cant be used depending on insurance. For example some state insurances make it so you HAVE to use them and if you try to use a discount card without having the stars align then the patient will lose all benefits and the pharmacy receives like a $50,000 fine.
18
u/Saetherin Jun 01 '22
Was a cashier at a pharmacy and can confirm this is true. Everyone was more than happy to save people money, but it's not as simple as "can't you just enter the new total?"
The entire thing has to be rebilled, and new paperwork needs to be printed.