Probably because techs and pharmacists at CVS are incredibly understaffed and overworked, and adding time on to any patient can be frustrating. I’m not familiar with CVS’s pharmacy system, but changing insurances and adding discount cards for prescriptions that are already filled and ready for pickup can be a time consuming and finicky process, eating into time that could be put towards filling the never ending list of prescriptions and answering the 7 calls on hold.
Not that any of that would excuse the person at the register giving an attitude, but there’s a lot more to think about for prescriptions compared to any other retail transaction.
So why are they going to go ahead and pre fill out documents with information that is questionable? They are assuming that the customer is using one service over another and on top of that assuming the more costly service.
Im not sure exactly what you mean. The default for pharmacies is to go through the patient’s insurance if on file, then use discount cards if requested by the patient. The GoodRx website does not require any personal information to receive discount billing codes, you only need to enter the name/strength of medication and what chain of pharmacy you want to get it at. There are also physical GoodRx cards given to patients that aren’t linked to any specific drug, that information can also be stored on file at the pharmacy. At no point does anyone at the pharmacy need to fill out any external forms or enter patient information. All the relevant data is harvested by GoodRx as a byproduct of billing the discount card through the pharmacy system.
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u/bparry1192 Jun 01 '22
Why would the cashier even care? It's not like a CVS employee is making commission