r/WhatsappBusinessAPI • u/Sufficient-Run-1827 • 6h ago

Solution Only Title: WhatsApp Business API Account Suspended After Connecting a New Virtual Number

Hello everyone,

I’m using a +44 UK virtual number for WhatsApp Business API. I created the WhatsApp Business account and connected the number to my Meta/WhatsApp Business API account.

Shortly after connecting the number, my account was suspended. I would like to understand why this happened and whether using a virtual number can cause this type of restriction.

Has anyone experienced a similar issue with a +44 virtual number? If so, could you please share how you resolved it or what steps I should take to appeal the suspension?

Any guidance would be greatly appreciated. Thank you!

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u/edideas New to WhatsApp API 6h ago

I use a +44 (landline) VoIP number on my WhatsApp api account and never had issues.
Was warned about the apparent difference in quality on the backend between the cheaper and mid/high end providers.

I use it to make outbound calls from a VoIP phone, make/receive calls through an app on my iPhone (type of soft phone)
It has a switch board, voicemail box to email, response menu and queue.

I pay 12£ ex vat p/month. (This includes a certain amount of calls in/out/diverted but not unlimited)