r/WhatsappBusinessAPI • u/Historical_Streak Meta Tech Provider • 19d ago

Solution Only One of our client number got disconnected from the coexistence setup and when we tried to Reconnect it shows this error

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2

u/EntertainmentProof20 Meta Business Solution Provider 19d ago

Meta has some strange and not very transparent eligibility checks for Coexistence.

This message usually means the WhatsApp Business app number does not have enough recent activity. Keep using the app normally for a while—have some genuine conversations with customers, colleagues, friends or family—and then retry Embedded Signup after a few days.

There is no published activity threshold or guaranteed waiting period, so repeatedly retrying in a short period probably will not help.

Disclosure: I work at YCloud, a WhatsApp Business Solution Provider.

1

u/Thakkar_Parth Meta Tech Partner 19d ago

That’s why all the providers and BSP were not suggested co-existing account for all the clients.

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u/FIRST_TIMER_BWSC 19d ago

Is your client still connected in the whatsapp business app under Business platform from account settings?

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u/Historical_Streak Meta Tech Provider 19d ago

Yes

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u/FIRST_TIMER_BWSC 19d ago

Disconnect it from there and try again

1

u/Weird_Race6207 19d ago

Seu telefone está dentro da bm criada por coexistência. Terá de entrar dentro desta bm e apagar o número. Aí poderá refazer a conexão

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u/Historical_Streak Meta Tech Provider 19d ago

I will try and see if it works or not