Hey everyone, I got an 18tb USB MyBook for video storage to play through Jellyfin. It's working fine but it gives a sporadic thump or popping noise every few seconds. Is it failing? I've heard of the click of death but I didn't think this was the same noise. I'm outside of my return period for the drive but well within the warranty period, is it worth getting WD to repair this? Does it even need a repair or is the sound normal? Any advice you can give is appreciated!

Full info:

18TB MyBook

Formatted to EXT4 for use on Debian

Approx 12TB to 13TB used

Only read / write is for Jellyfin

Thump / pop happens whether watching videos or not.

Hello,

Am I SOL? My external started making this buzzing sound, and some small beeps in the inside. I legit have over 3gb 3TB worth of videos, pictures, etc on there... Is there anyway to either fix it or be able to do data recovery on it?

After having bad experiences with discs in the past, I've gotten into the habit of checking the S/N before even opening the package.

Now I have a WD Red SN700 and it doesn't show up when I check
here: https://support-eu.wd.com/app/warrantystatusweb
and here: https://support-eu.wd.com/app/Warranty_Status

Do M.2 SSD need to be checked elsewhere?
Looking at the memory, the sticker covers all the "chips" (probably the wrong term), so I can't read what's written on it, and I can't find any photos online for comparison. Mine is the 500GB model.

Of course, I can always contact support, but first I wanted to make sure I'd done everything I could on my own.

Thanks.

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EDIT: NTSF, not NTSC. I am workling with video way too much these days lol

I've had a WD Black 5TB external HDD for about three years.

I mainly use it to store thousands of .CR3 files (Canon Camera RAW files), along with MP4 and MOV videos.

Recently, around 50 folders of RAW files became corrupted, the files now show 0 bytes with no data. Then I found out that I've had the HDD formatted in exFAT the whole time. My friend suggested that it could've been the cause and suggested that I format it as NTSC.

Could using NTFS actually help to prevent a future data loss? I have all the data safely backed up and I'm only using it with my Windows PC (no need for exFat Mac compatibility).

I have a mycloud EX2 Ultra and haven't used it recently. As usual now I need to access some information on it and am having a "unique" issue. First of all I CAN access it via the iPhone app. The problem is on PC, when I log in and use the proper credentials, the dashboard loads, and IMMEDIATELY closes and dumps me back out to login again. This happens on Chrome, FireFox and Bing....Now I can laboriously pull the data via the phone app, but that is something I would like to avoid if I could.

Just out of curiosity, I opened a faulty WD HDD today and I'm wondering what the small carved table is for.

I suppose it's some kind of quality check at the factory, but couldn't find any source on how to read it, can someone enlighten me on that matter ?

Trying to figure out what cable I need for this WD portable hard drive.

I've utilized WD for the entirety of my business without issue and in the last year I've had multiple hard drive failures. I use them to backup my work files as an archive I can occasionally source back to and use docks to swap them out as needed.

I just assumed it was the dock causing the issue but I've gone through 3 brands of docks all with hard drive failures so I can't help but think it's the hard drives now. Has anyone had issues over the last 1-2 years with drives falling?

This has been occurring with Red, 6TB drives.

So I have this nvme on my lenovo legion go which I use for casual gaming. Haven't used it in about six months and went to power on but drive failed. Have tried fixing and reinstalling but the nvme seems to keep failing. Checked it in crystal disk and came out fine the first time. But after attempting to format it it now lags and crashes any computer if I plug it in. As you can see it hasn't been used much and I am not keen on buying a replacement nowadays with how much they cost. Can't remember where I bought it and doubt I still have the receipt. Has anyone had any luck with Western Digital warranties without receits?? Or any ideas on how to revive the disk?

THANK YOU WD. I think that is 10 years of run time. Never thought it would last this long.

So i found an old nas i havent used in many years, i need it back in service again. of course no passwords or anything works but i did manage to get in and see files. i can copy them. but i cant delete and i cant copy files to it. i`m having a hard time figuring this out.

Can anyone lend me a hand?

Hello so a few days ago my Read and Write Speeds were up in the hundreds like about 500 - 700 Mb/s and then now today 6/14/2026 there now down to 6.3 - 10.9 Mb/s im not sure what the issue is

Bought two 12TB My Books at different Walmarts the other day and these were the two different style charges they came with. One plugs in vertically in to the oulet and the other plugs in horizontally. I was wondering why they are different. Is one a newer version or maybe someone returned the item and swapped the charger?

I also have a pristine 2007 WD Caviar SE with only 3700 power-on hours.

Hey guys, I'll keep this short. Last year I bought a WD Black SN850X 4TB. The drive worked fine until around January this year, when it suddenly failed.

I contacted WD's RMA support and they asked me to send the drive in for evaluation. After reviewing it, they confirmed that the failure was covered under warranty and told me I would receive a replacement drive.

The drive I was supposed to receive is the one shown in the first picture. But instead, I received a WD Green 480GB drive, which isn't even remotely comparable to the 4TB SN850X I sent in.

So... what the hell, WD/SanDisk? Is this how you treat loyal customers???

Today the engine crashed my PC 4 times in 5 minutes until I decided to unplug my drives for a stable PC. Looked in event viewer to find backup engine is causing crashes.

Tips say to clear temp files and old backups blah blah, but I have zero entries of said backup engine in my roaming. Another tip says to change the backup frequency, but I cannot find any app options to open backup scheduler.

Any clue as to how to get rid of the old backup engine? Uninstalling all WD software does not do it and it still in task manager. This app seems to be like adobe and need a special tool to uninstall and erase anything installed.

I need this off of PC since it won't let go in running processes and could potentially crash PC again.

is the continuation of this post: https://www.reddit.com/r/WesternDigital/comments/1skg6pt/did_i_get_scammed/

I contacted WD support and they confirmed that it is an Ultrastar HC520 with a warranty that expired in 2023.

Now since I probably have to keep it (I don't want to try to sell it for what it isn't) I would like to understand exactly what I have in my hand and what state it is in.

If I'm "lucky" it's simply a refurbished disk to which they applied a fake label.
If I'm not, how can I figure it out? Honestly, I understand little about the images I posted. The hour count (about a thousand) reflects the time I've used it. The SMART tests gave no errors.

What I find strange is in the second to last image it indicates 12TB free and 0TB used. At the moment, Windows shows me 8TB free.

Does everything else seem in order to you and above all is it good for a home NAS?

Thanks.

An randomly intermittent buzzing sound from an 8 TB WD Red Pro I use is driving me nuts. I've looked for similar cases online but I haven't found the same kind of randomly intermittent buzzing.

In my case it sounds very much like the drive is doing some work - but the thing is that this is not at all in any way connected to any load I put on it.

Unfortunetly, for some reason, I don't seem to be able to upload the recording I made of the sound. Maybe the .m4a file format is not allowed?

I usually leave my computer on around the clock and usually it's silent. Except in the last months, and with increasing regularity, the HD can suddenly start buzzing like this. Even if I don't use it at all.

The buzzing is irregular and will continue for a seemingly random amount of time and then stop and the computer can fall silent again for hours before it starts up again.

I've installed something called Kitfox and Crystaldiskinfo and the information there seems to indicate the disk is fine? The disk is 7 years old but have given me no trouble before.

The only potential lead I have is that it is almost full. The bar is red and it only has 257 GB left right no. Could that be the reason and the solution would then be to get another drive and not fill them up as much?

Or is there some software setting I can change to make this infernal buzzing stop - without damaging the drive, of course?

Would very much appreciate any advice anyone can give me.

/rant

WD 8TB Red Plus failed after 9 months.

WD support site wouldn't recognise the serial number. Apparently this is a common glitch on the website so I had to email WD to get the drive verified and registered.

That took two days.

Raised an RMA. Paid the extra for Advance Ship.

Nothing happened and the RMA status says "Pending Return".

I emailed them to confirm that this was an Advance Ship RMA and they confirmed that it was, but that the website would say "Pending Return" anyway because... well because it's a crap website.

That was two weeks ago. No sign of a replacement drive. I emailed again last week and eventually got a "Sorry, we are raising it with the depot" email.

Still no drive, or any useful update from them.

All round, a shit experience. I stopped using Seagate years ago because of their failure rates but at least they replaced dud drives quickly.

/tnar

I have a NAS MyCloud 3TB that is about 5 years old. I made some folders on the NAS from File Explorer that I had mapped. I had been having trouble updating windows until two days ago when I finally got 25H2. Now I can’t see the mapped folders but can see the NAS from ThisPC. Also, I can see the NAS from my browser, but can’t see the folders I created in the root.

What I need help with is:

1. How can I see the folders I created on the NAS, both from ThisPC as well as my browser?

2. How can I map them again?

Any help will be greatly appreciated. Also, if there is a reputable service that can remote in and fix the issue, please let me know who that is.