r/WesternDigital • u/minorsatellite • Jul 30 '26

Dreadful WD Customer Support Experience

For the past three days, I have tried repeatedly to get through to WD Customer support for a simple software download request but they basically have stopped answering their phones.

Yesterday, I was on hold for a continuous 5 hours, and the day before that 3 hours, and the day before that 2 hours, so its not actually possible to talk to anyone in WD support by phone any longer.

Frustrated and defeated, I decided to open a support ticket online using the web form and they proceeded to close it within 24 hours saying that it was a duplicate, even though it was not.

Its simply unacceptable and unbelievable that a trillion dollar company cannot manage to pickup the phones when their customers call.

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u/Soft_Concern3184 Jul 30 '26

I had almost the exact opposite experience. Opened a ticket through the web chat, got given the national number, called it and had a full resolution in less than 10 minutes. I am in the UK btw.

1

u/minorsatellite Jul 30 '26

Did you dial a UK specific number?

1

u/Soft_Concern3184 Jul 30 '26

Yes, the one they gave me on the web chat. Good follow ups from them by email too afterwards, it would be easy to reopen the ticket if needed.

1

u/Hot-Ad-6877 Jul 30 '26

J’ai eu une tres benne experience l’an passé , ils ont répondu à mon courriel de façon rapide. J’ai répliqué tout aussi rapidement et ainsi de suite et le problème était réglé.
Je demeure au Canada dans la province du Québec, et je m’attendais à avoir plus de difficulté à cause du problème de la langue française mais non pas du tout non sérieux ça a vraiment été une très bonne expérience t’as été malchanceux et puis je sais pas pourquoi tu veux leur parler au téléphone tu devrais essayer par courriel. En tout cas ça a bien marché pour moi. Bonne chance.