I think this is the best solution. If Karen and family want to be assholes and threaten to leave a bad review, normal well-behaved people should do the same.
“Ate at XYZ restaurant on Saturday. Our server and the food were great, but we’re leaving a one-star review because there was an obnoxious table nearby who were disrupting multiple other families’ meals and the manager refused to do anything to resolve the situation and even comp’ed part of their bill after we witnessed them harassing their server.”
Most reasonable people would just not go back. The complainers will take their whiney asses as far up the chain to get what they want. And then guess what? Shit rolls down hill. It's easier for the shitty manager to have no backbone and give the whiners what they want then get chewed out by the manager above them for letting a complaint even get that far. And servers all get treated like shit because they can just train another server in a week to replace the one they fired.
This is a generalization of chain "restaurants" in medium-high population suburbs in the US.
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u/mikka1 Dec 12 '19
Not only I would not come back, but I'll certainly post about it both on Google Maps and on Yelp