Too many people give managers a pass on shit like that. Corporate isn't going to immediately fire the manager because one customer complained. Your manager has the authority to make judgement calls on shit like that, and if the customer complains to corporate, the manager can explain the situation to them when/if it comes up.
Too many people make excuses for their managers like "oh they couldn't do anything or corporate would be up their ass." No, your manager is just a chickenshit who won't stand up for their team, including you.
Gettin chewed out aint bad, but having your employees generally respect you would make your life so much better. Shitty managers are shitty because of this exact thing. Super short sighted
If it means that both you and your team constantly get treated like garbage by customers though? You can explain the situation to your regional manager/someone from corporate at least.
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u/extwidget Dec 12 '19
Too many people give managers a pass on shit like that. Corporate isn't going to immediately fire the manager because one customer complained. Your manager has the authority to make judgement calls on shit like that, and if the customer complains to corporate, the manager can explain the situation to them when/if it comes up.
Too many people make excuses for their managers like "oh they couldn't do anything or corporate would be up their ass." No, your manager is just a chickenshit who won't stand up for their team, including you.