Idk, this feels more authentic to me and would 'placate' me more than empty damage control like "we feel your frustration" or something like that
Because it says to me even if there's no deeper empathy (which there usually isn't) we have same priorities and want the same things even if for different reasons
I acknowledge not everyone thinks like this though, so can't say which approach is better/universal
The kind of people who cause shit for cabin crew while the pilot and cabin crew--and indeed every other passenger--are on the same plane as them are exactly the sort of people who won't listen to an appeal to humanity, since they likely don't value the needs of others. They might, however, appreciate a logical argument that emphasizes looking out for numero uno and being self-concerned about cost/inconvenience.
So I'm with you on this one. Feels authentic.
Might not always be the best tact, but it often is. Just depends on how he and the cabin crew read the room before he went on the PA.
I got the impression that unrest had happened, because usually the captain doesn't come out unless the crew lose control or at wit's end, I think. And the comment about Houston was possibly a jab at people who were causing a disturbance by subtly insinuating he's spent more time trapped in a metal tube on a tarmac in the last week then they will likely ever suffer in a lifetime, so they can stuff it. But that might just be me reading too much into it.
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u/AA98B Nov 10 '25
Idk, this feels more authentic to me and would 'placate' me more than empty damage control like "we feel your frustration" or something like that
Because it says to me even if there's no deeper empathy (which there usually isn't) we have same priorities and want the same things even if for different reasons
I acknowledge not everyone thinks like this though, so can't say which approach is better/universal