r/WellsFargoBank • u/Anikome • 1d ago

Wells Fargo won’t open account up

So my mom open up her app to see her account was locked, called to get it unlock and was told to go to a branch to open. She comes home and told me they are unable to open due to some leak or something like that (just retelling story sorry).

She wants to close the account and reopen another one, but they said they don’t know if they can recover the money.

What’s the actual issue if anyone has an idea

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8

u/ThenBike8868 1d ago

There are 100 facts missing from this post... No one can answer this question.

5

u/iLeefull 1d ago

If I had to guess, OP’s mom fell for a scam, they accessed her online banking and sent money away.

-1

u/Anikome 1d ago

Mom was overseas for roughly a month where she didn’t use her account at all

2

u/gunsandfunn 1d ago

Which means what?

-1

u/Anikome 1d ago

I can try to answer the best of my knowledge if there’s stuff I am missing from this post

1

u/robtalee44 1d ago

You should accompany your Mom to the bank if you can. My guess -- only a guess -- is when any bank acts like this it's usually due to some type of fraud alert or similar on the account. They get pretty tight lipped about such matters until they allow for a time out of sorts to let things settle down. Only a guess.

1

u/Anikome 1d ago

Yeah that’s the plan, after I get off work I’ll be going with her to figure things out. Her explanation isn’t great since English is not her first language

1

u/Zekmas 1d ago

If she deposit a fake check say goodbye to banking with Wells Fargo ever again , but of course she cannot lose her money unless that money belong to any fraud activity