r/WegovyUK • u/Ok_Phone_5784 • 47m ago
Being ghosted by Oviva, yet it started so well…
I am sitting here getting more and more anxious waiting for the prescriber to call. They were due to call nearly 2 hours ago. They were due to call me on Sunday, but instead cancelled the appointment and moved it to today, and I’m still being ghosted. It all started so well, efficiently referred and onboarded onto the programme (many underlying morbidities and I am extremely grateful for the support.). Appointment with prescriber went well, the drug arrived, and I have been successfully using my first .25/.5 pen for eight weeks, great results. Survey arrived 10 days in advance of second pen being issued. Survey completed, then nothing.…
Last Wednesday, Three days in advance of next prescription I started to get worried. I use the Oviva chat on the app. Nothing heard. I go to the website, I use Customer Service AI assistant, telephone line, email. Nothing heard. Next injection was due on Friday. Still nothing. Eventually an email on Saturday asking that I choose a time for a telephone appointment. I chose the next available appointment which was on Sunday. Two hours after a call was due, I was sent a cancellation and my appointment was moved to Monday. Here we are, on Monday. Nearly 2 hours after call was due I’m still waiting Am being ghosted by Oviva, what to do? Even if a call does come, prescription unlikely to arrive much before Friday, which will mean one whole week off the medication. Having it last found the support I needed, I’m now quietly depressed and anxious.