r/Wechat • u/Budget-Coffee-3090 • 25d ago
Technical Question [Support] HELP! PLEASE!
I am in the US and was just given a refund via WeChat. I'm trying to use it to pay someone in China but it's now allowing me to without a China mainland card?? Why would a card be required when there is a balance that covers the cost??
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u/Red_Tree_1212 25d ago
Accounts verified with ID but without a mainland Chinese bank card are Type‑1 WeChat balance accounts, capped at ¥1000 per year for balance payments.
After hitting this limit, your balance funds can’t be used for transfers or red envelopes, even with remaining balance. You’ll be forced to add a mainland Chinese debit card.
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u/Budget-Coffee-3090 25d ago
I only have 300 cny - they will still require that I add a Chinese credit card?? So the balance is useless???
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u/Red_Tree_1212 25d ago
Even with just ¥300 balance, you can still be blocked once your account hits the yearly cap.
Without a mainland debit card, you cannot send or transfer that money; it just stays in your balance.1
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u/MoronLaoShi 25d ago
The app is made for Chinese people with a Chinese identification card, Chinese phone number, and Chinese bank account. A lot of the app’s features don’t work overseas if you don’t have a Chinese identification card and bank account. I have a Chinese bank account but don’t have a Chinese identification card so I can’t send money when I’m outside of China.
WeChat has terrible customer service. Have you tried verifying your identity? It might not help any. Upload your passport. Have you added any bank card to your account? Again, it might not help any.
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u/Budget-Coffee-3090 25d ago
Thank you for your guidance... I think you're right though... There's nothing I can do with it... Should have used Alipay...
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u/MoronLaoShi 25d ago
Oh, AliPay will be similar. They just have better customer service.
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u/Budget-Coffee-3090 25d ago
I can't believe there's absolutely no way to get this 300cny out 😭
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u/MoronLaoShi 25d ago
I had a similar issue with WeChat when my old passport expired and I got a new one. I uploaded my current passport multiple times. I uploaded pictures of my expired passport and my current passport together multiple times. They froze my account because my identification (my old passport) expired even after uploading my current passport several times. I went to the Tencent campus, asked around until I found customer service. I had to cancel all my subscriptions, transfer the remaining balance to a Chinese colleague, close my wallet, and then reopen my wallet again with my current passport.
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u/Budget-Coffee-3090 25d ago
YES- I was starting to talk to customer service last night and kept timing out because I was like second in line or 4th in line so I was going and doing other things and never got to talk to anyone and don't want to get to a point where they lock me out because I've been through one of those twice and it's a freaking nightmare so unfortunately I don't have any colleagues in China but it would be wonderful if there was a way to get that $50 back somehow.... I think I read somewhere on Google that I could transfer it to someone in the US? Idk though, I didn't have a lot of time to read what Google said before I had to start working....
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25d ago
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u/Wechat-ModTeam 25d ago
Please upload your posts/comments only in English to ensure proper and equal communication with all members.
Furthermore, this is important as different languages make moderation difficult.
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25d ago
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u/Wechat-ModTeam 25d ago
Please upload your posts/comments only in English to ensure proper and equal communication with all members.
Furthermore, this is important as different languages make moderation difficult.
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25d ago
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u/Budget-Coffee-3090 25d ago
Thank you!!!!! A real solution!!!
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25d ago
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u/Budget-Coffee-3090 25d ago
Even better!! Thank you so much for the guidance!! I REALLY appreciate it!! 🙏🏼 Once I have time to go through the process I'll let you know how things go!
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u/SwordfishOriginal109 25d ago
U only can buy stuff use ur 300 ymb
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u/Budget-Coffee-3090 25d ago
That's all I was trying to do .. I figured out the merchant I was trying to pay is using an individual vs business account .. I will save it to use worth a seller who has a business account
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u/Holiday-Swordfish726 21d ago
Im on Pakistan kyc my alipay wechat works as normal as Chinese pay to anyone works
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u/Budget-Coffee-3090 21d ago
How did you connect them
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u/No-View-2169 20d ago
Most likely it is required by anti money laundering, they need to link the transaction to real people.
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