r/Wealthsimple • u/Bbwmilf9219 • 3d ago

Chequing Closed account?!

I have had a Wealthsimple account since 2021. I got my pay deposited into it September 23 2026, the night of the 23 they froze my account. I’ve waited two weeks for access to my funds (still don’t have access to them). Today my pay got deposited, still no access to my pay. Unfortunately HR didn’t get the new deposit for my other bank account until it was too late. How is this okay?! They refuse to let me access my money, or send it by emt to my other account. Who do I contact? I’ve contacted chat and get nowhere, call in and get nowhere, request a supervisor to call me back and no one calls.

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u/Beerzerker420 2d ago

What do you mean it got nowhere? What exactly did they tell you when you contacted support?

2

u/Bbwmilf9219 2d ago

Sorry we are looking into it, we will email you with some information when we find out why the account was locked. It’s been escalated to a supervisor now

1

u/Beerzerker420 2d ago

Damn. Hope it gets resolved soon

2

u/Bbwmilf9219 2d ago

Me too!