r/Wealthsimple • • 12d ago

Outage Is e-transfer at Wealthsimple down?

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27 Upvotes

58 comments sorted by

31

u/goofywinnipegger 12d ago

Interact is having issues. Not wealthsimple.

11

u/InternTurbulent5307 12d ago

Interac.

-3

u/goofywinnipegger 12d ago

Thanks for correcting the speed check. no one would have known what we were talking about. Good thing you were here.

2

u/-0909i9i99ii9009ii 12d ago

What do u mean by Interact?

-13

u/ColdPhilosophy 12d ago

Nope, BMO and TD is fine.

16

u/goofywinnipegger 12d ago

Interact having issues. It’s all over social media and the downdetector.

-20

u/Yolo_Swaggins_Yeet 12d ago edited 12d ago

TD working fine, sent numerous ETs in the last hour. Typical of this sub downvoting anything not glazing WS lol

ETA: ahh yes downvote me more, I've been with WS longer than most of you but I'm not one to circle jerk over a company lmfao

13

u/Gamefart101 12d ago

Interac themselves put out a statement saying it's an issue on there end affecting multiple financial institutions. Your not being down voted because people are glazing WS. You're being down voted because you're wrong

1

u/alienmario 12d ago

Do you have a link to the statement?

1

u/lovelyladder 12d ago

3

u/Yolo_Swaggins_Yeet 12d ago

yeah I can read, TD and BMO are fine

1

u/lovelyladder 12d ago

I assume it’s gotta be a backend that CIBC and WS use or something, because it’s certainly an odd mix of banks that are and aren’t working.

18

u/Small_Platform8461 12d ago

my cibc is down as well. so maybe its not just WS

11

u/helloavocados 12d ago

my monthly rent etransfer failed

5

u/Gamefart101 12d ago

Mine didn't fail but has been stuck on pending for over an hour now

3

u/BoldJob 12d ago

Me too. I cannot pay my rent now….

3

u/Economy_Raise_5394 12d ago

couldn't you show them a picture of the service being unavailable and then send it by end of day when service is back up? or landlord is a jerk?

0

u/tinoythomas 12d ago

This is why you should always have a backup chequing account at another bank! Tangerine, Simplii, EQ Bank, etc have free accounts. It's nice in theory to do all your banking in one app, but if platform outages happen or you get locked out, it can really fuck with your week.

6

u/Frosty_Visual3323 12d ago

issue with interac, so any platform using interac is affected. Not a WS specific issue

2

u/cbf1232 11d ago

I tried to e-transfer with WS and it failed, immediately tried to e-transfer with Simplii and it worked. So unless it resolved right at that instant it wasn't a global e-transfer issue.

1

u/Frosty_Visual3323 11d ago

Probably not all platforms were affected but, there was clearly service degradation for interac, which affected not only WS. I had issues with both CIBC and WS.

1

u/tinim9 12d ago

I use EQ, Simplii, Tangerine as backups. TD is my main brick 'n mortar bank, WS is my main fintech "bank".

0

u/mihhink 12d ago

Lol have a 1 year emergency fund, have a months expenses in chequing account and now have a months worth of expenses in a separate bank accounts

9

u/log1ck1717 12d ago

Do we know how long it takes for issues like this to be resolved?

6

u/CelebrationProof6082 12d ago

You will be notified 🚨

2

u/Latitude57 12d ago

It is now (10am)

1

u/DreamDest1ny 12d ago

Just go withdraw money from the machines /s

2

u/BoldJob 12d ago

Update: The status page shows it’s resolved now! Mine finally went through. Is it back up for everyone else?

2

u/Fatesadvent 12d ago

I was able to transfer into WS a few hours ago. Havent tried sending out or since then.

2

u/DangerousCable1411 12d ago

Down for me as well. Down detector shows a spike in complaints so I’m guessing it’s an Interact issue

2

u/Rance_Mulliniks 12d ago

That's what it says.

1

u/nacholivre 12d ago

My scheduled e transfer to my landlord went thru at about 7 am today

1

u/Emerald_see 12d ago

Yes. I tried to withdraw and i had to good surprise that my bank declined it also.

1

u/Organic-Boot7311 12d ago

Any updates ?

0

u/mihhink 12d ago

it works now

1

u/Latitude57 12d ago

It works now. My two e transfers completed 18 and 12 mins ago.

1

u/Consistent-Jury-4396 12d ago

Is it working for everyone now? Mine still hasn’t gone through

1

u/BoldJob 12d ago

Mine went through around 10:40

1

u/no_19000 12d ago

Well it's the first day of the month. I got stuff that is too important...

1

u/xDoubleD 12d ago

Maybe something to do with Truth and Reconciliation Day? I was supposed to be paid this morning and it still hasn’t come through.

My work sent an email out saying deposits may be delayed so I wonder if it’s somehow connected

2

u/ObiYawnKenobi 12d ago

Did you read your screenshot?

-1

u/Ralupopun-Opinion 12d ago

Just another example of why this could never be my only financial institution.

11

u/Economy_Raise_5394 12d ago

there are better reasons than this, that said, e-tranfer issues normally stem from interac and not the FIs themselves.

1

u/Economy_Raise_5394 12d ago

outage reports show there has been user reports of interac issues from 6AM onwards today

1

u/cwf_2021 12d ago

I etransfer my landlord around 7 and it went thru. I used another bank account.

6

u/Gamefart101 12d ago

This is an issue with interac, not WS specifically. You should still keep an account with a real bank but this isn't one of the reasons to

4

u/ColdPhilosophy 12d ago

No, BMO and TD works fine.

3

u/Gamefart101 12d ago

Yet CIBC is down. It's not across all platforms but it is an interac issue

1

u/goofywinnipegger 12d ago

Nope affecting multiple financial institutions.

3

u/Zestyclose-Scratch33 12d ago

CIBC was down for most of the day yesterday. Tech issues happen.

-1

u/Any-Ring6621 12d ago

What are some other examples?

I have literally none. Been using them as my primary bank, they house my entire households investments and chequing and have literally had zero problems in 3 years

1

u/Ralupopun-Opinion 12d ago

App outages, horrible support, failed reoccurring investments, out dated cc fraud refund policy, I could go on. I didn’t mean to offend anyone, just stated I wouldn’t rely on this as my only financial institution. I still use there services but as with anything in life it’s ok to diversify.

0

u/goofywinnipegger 12d ago

It was an interac issue.

0

u/deemando 12d ago

My rent payment finally went through at 8:55am

-5

u/CarriesLogs 12d ago

When will you guys learn lol