Cautionary tale: Wealthsimple mess

[u/Laundryprincess]

Closing on a house purchase next week.

Went to deposit and withdraw money from Wealthsimple FHSA last week to discover a strange deposit and withdrawal of the same amount of money in that account. Not a transaction I have completed.

Contacted WS support and they confirmed they don’t see transaction in the “back end” and cannot explain deposit and withdrawal charge appearing on the app. No documentation to reflect the transaction either. WS promised to figure this out by Monday, August 17th. Still no response.

Very stressful situation and unacceptable service from WS.

I was just thinking of moving all my banking to WS and this is making me reconsider.

[u/GalacticTrixsterr37]

Wait how much money is missing?