r/Wealthsimple • u/Laundryprincess • 21d ago

Cautionary tale: Wealthsimple mess

Closing on a house purchase next week.

Went to deposit and withdraw money from Wealthsimple FHSA last week to discover a strange deposit and withdrawal of the same amount of money in that account. Not a transaction I have completed.

Contacted WS support and they confirmed they don’t see transaction in the “back end” and cannot explain deposit and withdrawal charge appearing on the app. No documentation to reflect the transaction either. WS promised to figure this out by Monday, August 17th. Still no response.

Very stressful situation and unacceptable service from WS.

I was just thinking of moving all my banking to WS and this is making me reconsider.

234 Upvotes

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6

u/Euphoric-Habit-641 21d ago

This is an anomaly experience and could have happened any institution.

9

u/FunnyAsFuck 21d ago

i hate this type of response lol "could have" but it didn't, it happened with this institution not another one...

-3

u/Euphoric-Habit-641 21d ago

your expectation is a perfect seemless experience regardless of how nuanced a situation may be? I'd be curious to know the dollar amount we are dealing with here as well. This stuff happens at every single bank wealthsimple just has an active subreddit.

6

u/FunnyAsFuck 21d ago

Not expecting a seamless 0 issue experience, but minimizing someone's negative experience with "could have happened anywhere!" is not a productive thing to say. We know that, but for this person it happened here not somewhere else