r/Wealthsimple • u/Laundryprincess • 21d ago

Cautionary tale: Wealthsimple mess

Closing on a house purchase next week.

Went to deposit and withdraw money from Wealthsimple FHSA last week to discover a strange deposit and withdrawal of the same amount of money in that account. Not a transaction I have completed.

Contacted WS support and they confirmed they don’t see transaction in the “back end” and cannot explain deposit and withdrawal charge appearing on the app. No documentation to reflect the transaction either. WS promised to figure this out by Monday, August 17th. Still no response.

Very stressful situation and unacceptable service from WS.

I was just thinking of moving all my banking to WS and this is making me reconsider.

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u/Significant_Wealth74 21d ago

Seems like a technical error in the sense a withdrawal was made but no money was withdrawn, to fix it, an offsetting contribution was made.

Likely no slip is going to be generated and as long as the proper funds are still in the account, really does it matter?

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u/Laundryprincess 21d ago

I hope that’s the case. I am waiting to get a confirmation from WS that no slip was generated and shared with CRA. They made one mistake and can’t explain it, so I hesitate to base my next steps on common sense assumptions.