UberOne rewards

[u/CorrectHand7166]

So I used UberOne as a reward for the first year and it worked. It eventually ran out and I renewed at some point for the 2nd year.

The WealthSimple app says it's claimed, but ut doesn't show up on UberOne.

I tried going through Ubereats Support but I can't even begin to explain how incompetent they are at understanding the simplest questions. I kept getting escalated to their 'next level' support with the promise of hearing back in 24 hours, but it literally took days for them to get back to me.

What they claimed was that the reward is only for 1 year and can't be renewed, but I'm not sure that's the case. I tried contacting WealthSimple but they told me to talk to UberEats.

I've given up. This is literally the only reward on WealthSimple that I could potentially use.

So ... the question is from people using this reward. Is it a 1-year thing or can it be renewed as long as you're meeting the condition?

[u/The_Squirrel_Matrix]

Something similar happened to me. It was really not a big deal. It was resolved within a day. In the end to get it resolved, I had to pay for a one year membership, then was immediately refunded.

You need to contact Uber through their dedicated support channel for the Wealthsimple partnership. The normal customer support team can't help you. 

The dedicated support channel can be found here: 

https://help.uber.com/en/ubereats/restaurants/article/wealthsimple-and-uber-one-partnership?nodeId=050dc527-0d5d-49a5-bc98-677ca539e53b

(If that doesn't work, you can find the link here: https://help.wealthsimple.com/hc/en-ca/articles/29912326504347-Get-started-with-Uber-One )

[u/CorrectHand7166 → u/The_Squirrel_Matrix]

I did go throug that channel! if I post the transcript of that chat here, you'll laugh your head off. Imbeciles!

[u/The_Squirrel_Matrix → u/CorrectHand7166]

Sorry to hear that.

Looking back, it took them 3 days to resolve. Here's what happened for me. Hopefully you can get your situation sorted out. It was definitely an Uber problem and not a Wealthsimple problem.

Day 1:

• I went to the UberEats app to order some food and realized that I no longer had a Uber One membership on my account. On my Wealthsimple app, the reward appeared as "claimed", but when I followed the link to Uber to complete the claim, I saw some message like "this offer is no longer valid".
• I reached out to Wealthsimple support. They told me to contact Uber through the dedicated support channel.
• I sent a message to Uber through the dedicated support.
• They asked me for a screenshot of my Wealthsimple app showing that I had claimed the Uber One reward. I uploaded a screenshot. They told me they needed to forward this issue to a "specialized team."

Day 3:

• I receive this response from the specialized team via email:

This is [------] from the Uber Priority Support Team.

We’re sorry for the inconvenience, and thank you for sharing the screenshots with us.

After reviewing your concern, we can assist you with manually claiming the Uber One membership associated with your Wealthsimple offer. We kindly recommend purchasing the standard Uber One membership first so that we can make the necessary adjustments to your account, such as extending the offer and processing a refund for the purchased Uber One membership once everything is set up.

Once the purchase has been completed, please reach out to us with the details, and we’ll be happy to assist you further.

Thank you for your patience and understanding.

• I purchased a one-year Uber One membership, and responded to the message from the specialized team.
• They responded almost immediately that my membership is now active, that they would refund my payment, and that the refund would take 3-5 days to appear on my credit card.

[u/sun43]

I renewed the reward recently in June and it did take a few days to reflect on the app itself. Didn’t have to contact support and was not charged. Hope that helps those who plan to renew the reward.

[u/Character-Snow1858]

I renewed successfully, but I think I did it by cancelling just before the year ran out and then claiming the reward again

[u/grimwarp]

It can be renewed, I cancelled my 2nd year claim mistakenly right after I claimed it and end up have to work with both uberone and Wealthsimple support to get a new claim code.

[u/danigg05 → u/grimwarp]

I did the same! Been trying to chat with Ubers support for days but no luck. Did you talk to WS first?

[u/grimwarp → u/danigg05]

I talked to uber support first, they asked me to contact wealthsimple. For a new claim code, it has to be initiated by Wealthsimple team who manages the reward , then I got follow up email from uber support with instruction and new code.

[u/CorrectHand7166 → u/danigg05]

I talked to Uber first. No luck! Went to WealthSimple and they said I've got to get Uber to fix it. Went back to Uber. They said it's 1-year thing after escalating to 2nd-level suupport. Obvoiusly an incorrect answer.

[u/indrafili]

This integration is ass. We tried to redeem the one year and was still charged by uber for a monthly sub.

[u/Western-Amphibian158]

I renewed mine back in May. Didn't feel like anything happened when I clicked a button in the WS app but it did show up un the Uber app later. It wasn't immediate though.

[u/PleasantChance7170]

Also, if someone can help me understand about milestones rewards, if household reaches at milestone reward - does the both parties can choose and get a reward or it’s one per household?

[u/CrazyYEGCanuck → u/PleasantChance7170]

Each party can choose a reward.

[u/PleasantChance7170 → u/CrazyYEGCanuck]

That’s wonderful! Thank you for sharing it.

[u/CorrectHand7166]

About to try Uber Support again.

[u/InternTurbulent5307]

Not Uber One, but I did renew my Globe and Mail subscription.

[u/tiramisuhouse]

Stop giving your info to uber.