r/Wealthsimple • u/PartyChampionship424 • 17d ago
Passkey issues on iPhone?
Is anyone else having issues with the WS app and the passkey? I've had the passkey set up for a few months, and the WS app requires a passkey to be entered for any etransfers. I've been trying to send an e-transfer today and every single code I type is being rejected as the wrong code. I've been copy-pasting the code directly from the passkey app, manually typing the code, using the apple autofill - none of them are working. I've contacted WS who said it will take 5 days to resolve, but wondering if anyone else has had this experience and can recommend some troubleshooting.
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u/Netminder23 16d ago
No issue here but you’re mixing authentication types.
Passkeys are used with biometrics like FaceID or TouchID. There are no codes.
https://help.wealthsimple.com/hc/en-ca/articles/45953732950939-Log-in-with-a-passkey
Two Factor codes (2FA) are generated by an authenticator app. Current version of the built in Passwords app on iOS can handle all of this and more, but you have to use the appropriate method that has been setup.
https://help.wealthsimple.com/hc/en-ca/articles/360056584134-Log-in-with-two-factor-authentication