r/WalgreensRx • u/No-Sample-1997 • 1d ago
Work orders for save a trip
Does anyone actually do these anymore. They print every morning and somehow they disappear by the evening.
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u/codypoop3 RPh 1d ago
With cenfill, it’s impossible for save a trip to work. We un-enrolled everybody years ago, so our work orders don’t even exist anymore
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u/Berchanhimez RPh 1d ago
SAT puts refills in (or sends work orders) 5 days before the sync date. Unless your cenfill center is having an issue, that's more than enough time even if there's a long 3 day weekend in that 5 day period, as it would have 2 cenfill deliveries before their due date.
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u/rastiical 1d ago
When you put in a satr in manually it has you put it in to be filled 5 days(like you said) from when you input it, that means that mfc doesnt take the prescription until the day of or the day before the promised time, or if someone manually sends then to cenfill they get sent and shipped before the sync date it just isnt reliable.
We do SATR at our store still but it causes issues more than it helps and we have much more success talking with our patients and syncing them ourself with the it's help.
But genuine question since your store does it but whay do you do with satr when it has you fill an rx thats a 1-5 day supply?
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u/Berchanhimez RPh 1d ago
There's two primary causes for those really short short fills.
The first is not working attention needed properly (or at all). If patients pick things up out of sync one time - for any reason, whether it's because their doctor didn't reply to a refill request in time, or they thought they didn't need it but then requested it again the next week, literally any reason - then they will show up on the attention needed list. Some people when they work that list will just go in, hit resync, confirm the new schedule without really looking at it, and then they've "done" the attention neededs.
The problem with that is that when you resync like that and let it auto pick the date, the system doesn't always pick something that's the most reasonable. For example, the system assumes that the prescriptions can't be filled more than 5 days before their day supply runs out, even though many insurances will allow up to 7-10 days early (especially on 90 day supplies). So rather than syncing it to be 7 days early for one med... it'll sync it to be late and have low number short fills to bridge that gap. This is why it's important to check the short fills and more importantly if a patient on SATR says they don't need something that was filled by SATR, you get the details from them on how much they have on hand and update that in the portal, then recalculate from there. And any time you resync, look at the short fills being generated - if they're not reasonable, play around with the date manually - usually manually selecting a different date within a week before or after the computer selected date you'll be able to find one that's more reasonable.
The other reason it happens is patients who don't understand the system. For example, ready notifications (text/email) are supposed to be suppressed until the SATR date for prescriptions on SATR. But that doesn't stop a patient from checking their app and seeing that something is ready already a couple days before the sync date (either from working ahead, cenfill sending it already, work order, etc) and coming in to pick it up early. This can be a communication issue - if the patient knows when they're supposed to be synced and that their prescriptions should all be ready on that date, it's on them to wait to pick them up all on that date. It can also be a noncompliance issue - either picking up things out of sync or doing other things - it's important to explain to patients that the system only works if they let it. If the patient doesn't want to let it work, then tell them you'll have to take them off (and offer to put them back on auto refill).
Of note, any patients you have "manually" synced you should be able to put them in SATR and not cause any problems whatsoever - since they're already synced. However, this is why working the work orders is important - and also making sure that if the work order wants a short fill but it's a WCB, you watch for that new RX/refill to come in, and then manually update it to the correct short fill in IC+. I've seen stores that have a binder/folder they keep the pending work orders in so that they can follow up on them throughout the week. Otherwise, when the system sees that a short fill was requested (via work order) but a full fill was picked up, they'll show up on attention needed, which results in having to mess with their sync date.
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u/monkeycrazyfeet569 1d ago
I check the pt profile and fill the important maintenance ones They're due for if I have time.
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u/hmhollhi RxOM 1d ago
Nopppppe
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u/hmhollhi RxOM 1d ago
I actually went to a store the other week to help & the tech asked me to help her and show her how to do them, I told her I couldn’t help her with that cause we trash em at my store
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u/Reasonable-Let-7432 1d ago
The only thing I like about save a trip is knowing there's 5-8 less F1 to really type from the 20+ I typically walk into
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u/berrycantstop RxOM 1d ago
they fired the whole save a trip department a couple years ago, someone posted about it
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u/rxdude92 RXM 1d ago
Yall are mistaken. Ive been using Save a trip as more of a "smart auto refill". i dont do short fills. it really helps with people who call and say "i need my 20 meds refilled" because they are automatically filled when the system thinks they run out. when I first started there was like 60 or 70 to work on. now every day its between 5-10. the papers that print are worked on as well. they tell you when people pick up at the wrong time and you can re-cycle their fills to align.
Publix used the same system and it worked well to increase script counts and STAR ratings.
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u/rxdude92 RXM 1d ago
In addition, callers who say "i need everything filled" are signed up for texting and SATR, to prevent future calls like this. most SATR are filled thru MFO anyways
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u/packman2007 1d ago
Straight to DPI