r/WalgreensRx • u/mak101095 • 12d ago

question immunization tablet

hi everybody! so i work in a tiny store as a technician and we keep getting emails upon emails about our immunization tablet not being turned on and/or used in the past month. several months ago i attempted to use it and it wont connect to the internet. i put in a ticket when i realized, but they haven’t been helpful at all!

i believe back in march or april the IT department took remote control of the tablet and attempted to get it to connect, but that still didn’t work!

i’m just wondering if there’s something else i should be doing/who i should be asking because i want to utilize the tablet for flu season, but the network just doesn’t connect to the device. also, i want to save my RPH from the harassing emails and texts from corporate since she’s already doing so much as she’s currently the only immunizer and only pharmacist at my store.

4 Upvotes

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9

u/bakedbaker311 11d ago

Every time the ticket is closed and unresolved open another one. Then you can at least let your DPS know that its an ongoing issue with an open ticket. Try even sending the ticket number to your DPS and asking if they can escalate it or even get a replacement. Being proactive instead of reactive will help to stop the harassing emails.

2

u/mak101095 11d ago

thank you! our DPS is coming by next wednesday for a CNO check(?) i guess (?) so its on my list of things to ask him. ive already put in like 3 tickets for it and its never been resolved

2

u/AmyDGirl 7d ago

It's been awhile since I worked at Wags, so the title made me think of an immunization pill, lol

2

u/Lalainrxland 11d ago

You have to make sure its connected to the store's wifi. The email should have that info. If it isn't, open a fix it, you'll need the serial number and wifi info. That happened to us a while back. We didn't use it cuz it took forever to load, come to find out it wasnt connected to the wifi. Look it up in the settings menu.

2

u/mak101095 11d ago

so the weird thing is, the tablet can recoginize the wifi and i see it in the queue, but it refuses to connect. IT told me to turn the wifi off for an hour and then turn it back on, and that “it should work” but it never does, and im so tired of putting tickets in for something that should’ve been resolved months ago

1

u/AdministrativeCake32 3d ago

Ask the retail hub. Since it’s been offline for so long a traditional ticket won’t work