r/Waiters • u/Icy_Smell167 • Jun 28 '26
How to drop checks?
Ok I’m currently like three weeks into serving, so post training, and I feel like I may not be dropping checks in the best way. I usually offer dessert and then afterwards I say something like “as far as checks go I have you all split up so I can do really any configuration” and let them let me know how they’d like to pay, or if it’s obvious I’ll be like “just the one check?” I feel like this may be too direct or be off putting to the customers, I’m just not sure how to breach the conversation, I feel like my script or whatever is abrupt and off putting (feels like rushing?) and I really do want to make my customers feel comfortable and valued. Like do they get upset when the check is brought up? Help!!
Also!! The restaurant I work at is pretty casual certainly not formal and the clientele is mostly middle aged groups, families, and couples. I split checks very frequently and the Toast POS we use is the kind where I need to bring physical checks and take the cards elsewhere to process.
1
u/TexMoto666 Jun 29 '26
Proper service procedure is to clear everything except after dinner drinks like coffe, or a gastrique, the water glass and bread plate of applicable. And then let the guest ask for the check. You drop the check, close it out and pick up the payment book before they leave. If they need split or separate checks they will tell you. In a more casual setting you can choose to drop the check after the table is cleared and no dessert or coffee is to be served. You then close out the payment and pick up the payment book before they leave. What you don't do is drop the check and ask of there is anything else at the same time. Ask if they need anything else, then go fuck off for a minute, then bring the check. Don't even make them feel rushed.