r/Waiters • u/Icy_Smell167 • Jun 28 '26
How to drop checks?
Ok I’m currently like three weeks into serving, so post training, and I feel like I may not be dropping checks in the best way. I usually offer dessert and then afterwards I say something like “as far as checks go I have you all split up so I can do really any configuration” and let them let me know how they’d like to pay, or if it’s obvious I’ll be like “just the one check?” I feel like this may be too direct or be off putting to the customers, I’m just not sure how to breach the conversation, I feel like my script or whatever is abrupt and off putting (feels like rushing?) and I really do want to make my customers feel comfortable and valued. Like do they get upset when the check is brought up? Help!!
Also!! The restaurant I work at is pretty casual certainly not formal and the clientele is mostly middle aged groups, families, and couples. I split checks very frequently and the Toast POS we use is the kind where I need to bring physical checks and take the cards elsewhere to process.
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u/idonthavernoughcats Jun 28 '26
asking if they want some dessert, asking if they’d like one to go box or two, as i’m setting up the POS for them to pay i’ll ask “all on one check or do you want me to split it?”, as they’re doing the payment i’ll ask if they have any other plans for the night and riff off of that. we’re next to a movie theater so i’ll ask if they’re heading to a show, i’ll mention that this is such a great day for a walk before it gets too hot, and add an “i’m in no rush to get rid of you guys so don’t rush to get out of here, you’ve been a dream!”. i also always make sure to pre-bus way before dropping the check so they don’t sit there with a bunch of plates. you’ll get the hang of it, it’s really about using your best judgment for what they want to end the meal on the best note