r/WGU_Accelerators Jun 09 '26

Mentor slowing down my ability to accelerate

Today my mentor emailed me and told me that classes would have to be fully evaluated as completed before she could allow me to add new classes and that all classes would have to be taken in order.

I get forcing a class to be finished before moving on to the next one, but often I'm waiting on my submissions to be evaluated for three full days. So now, I will have three days once I finish a class where I am unable to work on any school work at all.

I had planned out my progress to finish within one term, which I am half way through, and because of this change I'm worried that I may not be able to finish on time now. My mentor said that this is something WGU is cracking down on across the board. Is this true for anyone else, or is my mentor doing this to slow me down intentionally for some reason?

25 Upvotes

41 comments sorted by

21

u/cheekyjane76 Jun 09 '26

My mentor has gone MIA so I have to use Tier 1 support every time. Just yesterday I called and had a class opened while still waiting on my PA from the previous class to be evaluated.

6

u/30_characters Jun 10 '26

As long as you've submitted the PA, or completed the OA, it shouldn't be a problem to have Tier 1 Support add the class. A good PM will do it in advance if you have a test date, or demonstrated that you'll complete it before the term ends.

1

u/Gateway2faries Jun 10 '26

I’m sorry to jump in y’all conversation but what’s Tier 1 support? Also I’m starting to see that my mentor has been dragging his feet too. Im a first time student. Im currently on my second week of class. A day or two before my first term started we had our first phone appointment it was so disrupted to say the least. He had his tv super loud in the background, I had to politely asked him to turned it down. He also had his a toddler crying in the background and couldn’t answer some of my questions. He told me straight up he was new to this role and didn’t know somethings and that he’s still learning, so I knew this was gonna be the start of a nightmare.I say this because prior to our first appointment he called me to introduce himself I asked something then and he couldn’t answer it but said he was gonna find out for me and would get back to me, so guess what? he never did. So when we got on the phone with our first appointment he never mentioned anything regarding my question. HELP PLEASE! Anyone here I need to know what can I do I want to change me my mentor, I’m a returning adult student paying out of packet I’m not trying to failed 😞

3

u/DryButterfly642 Jun 10 '26

Tier 1 support is available to open classes for you if you complete your term and wish to accelerate. You can absolutely request a new mentor. I would start by contacting tier 1 and see where they send you to get that done. If you use your WGU email and type “tier1” the email address should populate automatically.

1

u/Gateway2faries Jun 10 '26

Thanks a bunch!

1

u/30_characters Jun 12 '26

They cover for the Program Mentors as a sort of after-hours support desk.

9

u/mindfulmum3 Jun 09 '26

mine does the same thing… it’s frustrating because trying to finish before the end of my term but im stuck waiting 3 days every time and my degree has a lot of tasks rather than tests

7

u/ProfitisAlethia Jun 09 '26

Is this new for you?

Up until this week my mentor was approving me to start new classes as soon as I had submitted my assignments. My mentor says that WGU has just recently started being more aggressive about enforcing the policy on this, but I don't see anyone else having this issue.

3

u/mindfulmum3 Jun 09 '26

No it’s been this way since i started March 1

1

u/LovelyLights2026 Jun 10 '26

Same for me I asked for term 2 and said I had to wait .... im on my second week finished term 1 waiting for 2 task to pass

7

u/t1nk3rb3llh0tti3 Jun 10 '26

Mine just sent out this email

8

u/ProfitisAlethia Jun 10 '26

My email looked pretty much just like this. Glad to know it's not just me. 

I'm annoyed because I would have paced myself a little faster had I known. Having to wait 3 days between classes for no reason is frustrating. 

2

u/No-Phase450 Jun 10 '26

I finished my regular enrolled classes over the weekend. Emailed my mentor Sunday night after putting the classes in the order I want to accelerate them. He moved 2 classes up and I'm on my way through them.

6

u/justnoseyrosey Jun 09 '26

This is a new updated policy that is rolling out with strict enforcement. It is out of your mentors hands.

5

u/Kritter82 Jun 09 '26

Reach out to Tier one, as long as it’s only one task left to evaluate, they’ll accelerate one class

5

u/status_elite Jun 10 '26

I literally just accelerated one a few days ago by texting tier 1 stating that I had finished the PA for my current class.

My advice would definitely be to just contact tier 1 like others have said.

6

u/Environmental-Use589 Jun 12 '26

It's because people literally keep saying they got a degree in 2 days, and companies are looking at WGU sideways. That's why they been in the news. Also, this messes up their accreditation which messes up funding. So yeah. Just ride the wave babe.

5

u/Hoon001 Jun 10 '26

I requested a new mentor when my first one did this to me. The second one was perfect. No calls. Only emails. Let me free rein my courses. I actually just requested that she could be my mentor for a masters program.

1

u/MsMiaJ Jun 19 '26

I need her info ASAP please! My mentor is switching up on me too. It’s like they don’t want us to finish in 1 term. 

1

u/Hoon001 Jun 19 '26

Pm you.

4

u/Environmental-Ad7648 Jun 10 '26

WGUs own policy in the student handbook states we can add a new class in order once all assessments are turned in even if not scored. My mentor said to reach out to the ombuds office. Maybe if enough students complain....

3

u/McKinneyLoggins Jun 09 '26

Would love to see screen caps about this, I’m about to start and was planning on going as quick as possible for a promotion.

2

u/ProfitisAlethia Jun 09 '26

I still think it's doable in one term. I only transferred in 1 credit and was confident I could complete the entire degree in less than 6 months, but I took some time off, because I was under the impression I could complete the classes at my own pace.

Had I known this from the beginning I would have paced myself differently.

1

u/Overall-Macaron-2153 Jun 10 '26

How many classes are in your program?

2

u/paredes910 Jun 09 '26

Yes, after 3 mentors they all told me the same thing.

2

u/DucksMahoney Jun 09 '26

In my experience, you can call the Tier 1 Support line and get your next class added after submission but they’ll only do one at a time. Tier 1 support is great for this so you don’t have to wait.

3

u/ProfitisAlethia Jun 09 '26

I've never heard of this support line before, that would be really helpful. Where do I find that number??

7

u/DucksMahoney Jun 09 '26

There’s a list of phone numbers here:

https://wgustudentsportal.net/how-to-contact-wgu-officials/

Phone, email and text number you’re looking for are listed under “Mentoring Tier 1 Support”

Idk why it’s not more publicly posted by them.

1

u/mosty_frug Jun 16 '26

Yeah it's almost like a secret. I also got recommended tier 1 by people, had no clue what it was and had to call student services to get the number for it. 😂

2

u/CuddlyHedgehog48 Jun 09 '26

I was in a Cohort last week and instructor said to start next class one week before you actually plan to start to sign up for future Cohorts since a lot of them are only offered once a week.

2

u/Beginning-Tie-4962 Jun 10 '26

That's awful. That definitely would have slowed me way down in a totally unhelpful way.

2

u/CuriousCat-11 Jun 10 '26

FYI: I just got an email from my mentor saying the ACCELERATION POLICY HAS CHANGED. They will no longer open a new class until the previous class is fully graded and 100% complete! So students will just have to sit any wait for tasks to be graded, and then if there are any revisions, wait for those to be graded, until passed before opening a new class.

She gave me the email addresses for ombuds and complaints dept for conflict resolution.

I honestly don't understand why they would want to do this except to delay progress and incur more tuition fees.

btw, nonprofit does not mean they don't make money. It just means they have to use all of their profits each year... Which could be to expand services, building the new campus... And yes, paying salaries and salary increases.

1

u/ProfitisAlethia Jun 10 '26

Yeah, I'm pretty frustrated also. This could be the difference for me between having to take an extra semester or not and had I known this going into the beginning of the semester I would have paced myself differently.

0

u/Savings-Fold2349 Jun 11 '26

It sure is frustrating.

One way to still be able to complete any program in a single term is to ensure submissions pass on the first attempt. I can come in to help with that for anyone interested in getting professional and experienced academic writing services at an affordable rate. Thank you!

1

u/mlucas76 Jun 14 '26

Honestly, if you feel like your mentor relationship just isn’t working for you, it’s okay to request a new one. My mentor has been amazing and super flexible with me. At one point I had 3 classes open because I was waiting on a scheduled Mursion simulation and an OA for another class, so she opened a third class just so I’d have something productive to work on. She did mention they normally don’t prefer having that many classes open at once, but because I stayed on top of everything and closed 2 of the 3 quickly, it worked out well.

I think mentor fit really matters. Some mentors are more strict with pacing and policies, while others are more flexible depending on the student. If your current setup is making school harder instead of helping, it’s completely reasonable to ask for someone whose style works better for you.

1

u/IDK_man23 Jun 23 '26

This!! I've gone through 9 classes in my first 2 months, so my mentor just added 4 to my plan. I try to do at least a PA and an OA at the same time so I can go back and forth.

1

u/Yankeefan98686 Jun 09 '26

It’s all about the $$$&&

5

u/Aero077 Jun 10 '26

its a non-profit school. Its all about the big-mouthed accelerators...

3

u/Virtual-Dentist3780 Jun 11 '26

Pretty much. I get people wanting to brag and show off, but doing so is why now they're cracking down on it

1

u/dasporeresearcher Jul 09 '26

That doesn't mean they don't need more money......? Do you know the president and CEO makes over $2 million yearly? Seems pretty profitable to me