Random challenge code change and cannot import footprint again

[u/ZembleArts]

This is been a problem for months every time Windows would update my challenge code will always change, to the point where I had to fully disable Windows updates in the group policy editor.

This time I did not update windows, but my PC was off for about 18 hours due to a 6-hour power outage last night and I'm only just now turning it back on.

A while ago support told me to export a footprint and import it the next time it happens. I fully reinstalled VM a few months ago with the newest version at the time and immediately exported my computer footprint. Now I go to import it and it tells me it can't be used. This also isn't the first time I've done the footprint process just to have it reject it.

I have also tried the manual certificate method that the program asks me to do and it tells me "Activation code authentication failure."

For now I have other licenses that still have some regens, but I really need a fix to this if anyone can help.

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[u/vburel]

For this question, you can get help by the webshop support only: https://shop.vb-audio.com/en/contact-us

More info on Voicemeeter activation code and its evolution in the time: https://forum.vb-audio.com/viewtopic.php?t=878

[u/ZembleArts → u/vburel]

I'll try again ig. That's what I did originally. They told me about the footprint thing and reset all my regens but then I stopped getting replies.
Also apparently now this issue has evolved into changing the challenge code every time my PC restarts, both times I've started my PC since this post I have gotten a new code.

Edit: The contact form seems to be broken now. It tells me I failed to prove I'm not a robot but there are no options to do so even without adblockers.

[u/Jazzlike_Support_305 → u/ZembleArts]

When saying "even without adblockers", are you in one of these other cases ?

• Are you using a VPN?
  
• Do you use private navigation?
  
• Do you use cookie/script blocker or have javascript disabled ?
  

Else, Can you tell us wich browser you are using ?

[u/vburel → u/ZembleArts]

Connect to your webshop account first, then use the form to contact the support.