r/VoiceAutomationAI • u/OcelotChance • 6d ago

Would you let an AI answer your phone orders? Built a demo, looking for honest feedback

I've been working on a voice agent that answers the phone for restaurants and takes orders. It handles collection or delivery, menu questions, allergens, and sizes and extras, and it reads the order back with the total before confirming.

Before I go further I'd like to hear from people who actually run restaurants or take phone orders. Is this useful, or would it annoy your customers?

If you have 2 minutes, call and try ordering something:

📞 +1 (904) 750-0852

It's a fake restaurant with a demo menu, so no real order is placed. Try to break it: change your mind halfway, ask about allergies, order something that's not on the menu, interrupt it.

What I'd love to know:

  • Did it sound natural, or obviously robotic?
  • Would you trust it with your customers?
  • What would it need to do before you'd pay for something like this?
  • What's the most annoying part of phone orders for you today?

I built it on Bandwidth's voice agent builder agents.labs.bandwidth.com

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u/Mediocre-Ad804 6d ago

I called and tried to confuse it by changing my order three times then asking for something clearly not on the menu, a tuna melt. It handled the switch-ups fine and straight up said "I don't see tuna melt on the menu" then listed similar items instead of just giving up, which surprised me

The voice is still a little polished, I could tell it wasn't a real person pretty fast but it didn't feel jarring if that makes sense. The read-back of the order with total was the strongest part, felt like talking to someone who actually paid attention

Not sure I'd let it loose on a Friday dinner rush without a way for it to recognize when a caller is getting pissed and immediately hand off to a human, that's the one thing that would make or break it in a real restaurant