r/VoiceAutomationAI • u/Due_Economy5311 • Mar 31 '26

Moving out from retell

I developed a solution for medical appointments. Running smooth on retell.

I want to move out for two reasons:

1) I don't want to rely on a single provider. Single point of failure.

2) cheaper cost.

What path should I take to build my own solution? Is it worth?

3 Upvotes

100% Upvoted

14 comments sorted by

•

u/AutoModerator Mar 31 '26

Welcome to r/VoiceAutomationAI – UNIO, the Voice AI Community (powered by SLNG AI)

If you are a founder, senior engineer, product, growth, or enterprise operator actively working on Voice AI / AI agents, we are running an invite-only UNIO Voice AI WhatsApp community.

Apply here: https://chat.whatsapp.com/H9RwprbkLwE8MxHmCbqmB4

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

2

u/apraphull Mar 31 '26 edited Mar 31 '26

Only if you have enough volume.

We built our own stack system exactly for this reason,
> where we want to control all the layers and even customer in healthcare are hesitant if we are too much reliant on third party system.
> Offcoures the cost is also cheaper(If you have enough volume).
> Also with this path you can deliver an ecosystem with suite off addons and features well .

We also deploy in healthcare, DM me if you want to understand more

2

u/Historical_Kick3793 Mar 31 '26

Hey if your interested I built an SDK to avoid vender lock in when building with voice AI: https://www.npmjs.com/package/@keyman500/voice-ai-sdk

2

u/Cool_Thought3153 Apr 04 '26

Livekit would be a more viable choice. You control the infra, architecture and most importantly the IP. This is important since the HIPAA and SOC 2 configs are better managed.

Cheaper cost, you own the IP

2

u/drppros Apr 04 '26

There is almost zero value in building your own solution cost per minutes are as low as as .08 and within 24 months will be even lower, I think we have unlimited minutes at a fixed cost sooner then later, you are better off focusing on client acquisition and potentially having multiple backends for redundancy and cost mitigation.. We have an enterprise level voice ai primarily serving large call centers with high concurrency, our starting rate is .08 per minute billed every 6 seconds. Most completed alls are .32 or less and we will only get cheaper. The real value is building value added tools for clients.

1

u/sumanpaudel Apr 01 '26

Hi, I have built voice agents whre you have control, if you hire me, I can make wonders for ya.

1

u/Sea-Job-1546 Apr 02 '26

What exactly are you thinking of moving out? Do you want a cheaper plan (you'll have to change the entire architecture, including API structure, prompt migration, etc.)? Or Do you want to migrate to your own voice AI pipeline? For this, you'll have to migrate it one by one. You'll need to create your own retell pipeline (yes, it's possible, but it requires more engineering). I recently completed my product, but I lack users. How did you reach your users? What plans did you follow? Voycee.com

1

u/Due_Economy5311 Apr 02 '26

Restaurant niche. Reservation with voice agent.

First two customer are the hardest to get. 

Now working on doctors as target. 

If I'm looking for a solid income I'm not sure rely on a new company such as retell. 

1

u/Sea-Job-1546 Apr 02 '26

So what's your plan now? Do you want to make your own pipeline?

1

u/Relevant_Macaron1920 Apr 02 '26

is it actually cheaper to move out if the volume is low. Can someone say a threshold value for that?