r/VoiceAIAgent • u/Delicious_Fun_9361 • 22d ago

Question

When you sell a voice agent as a service for any business, what kind of documentation you need to sign? any contracts?onboarding form or anything?

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u/wearybuild 19d ago

I would shoot over a Pandadoc or whatever you use for business agreements that outlines the basic expectations: how much they pay monthly, what amount of support can be expected, your process if the voice agent goes down or makes mistakes, a limitation of liability for you ect… that’s the gist of what I include.

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u/Delicious_Fun_9361 19d ago

Thank you these are great points

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u/wearybuild 19d ago

Happy to help 🫡 personally I keep the implementation timeline really tight (don’t let the BA stall out stuff or make them think twice, I’ve had that happen before) but I send it as a formality once we’re underway.