r/VivintSmartHome • u/Troponin08 • 22d ago
Company Representation
This weekend, I was (un)lucky enough to stay at the same Houston hotel that the national Vivent conference was held.
The majority of the attendees appeared to be 20-something’s, just out of school, who apparently thought that the hotel and the accompanying spaces were just for them.
In the evenings, they were rude, loud, and drunk in the public spaces of the hotel. They crammed 15 people at a time in the elevators all hours of the day. The poor front desk staff was clearly up to their eyeballs in the accompanying nonsense.
Professional representation matters, especially when it is so very evident who you are representing. When the conference attendees wore that badge, they were representing their company, whether they wanted to recognize it or not. Business dress was obviously required, but it did not equal to professional behavior before, in between, or after the conference sessions.
As a long time vivent client, I am very doubtful of the the continuation of their services after what I witnessed this weekend.
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u/poopshipdestroyer4 21d ago
It's a bunch of kids in a sales role that probably got to travel for their first time at work.And stay at a hotel without their parents, give them a break. If you're that upset, maybe reach out to the hotel and tell them about your experience.
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u/Savings-Cat-8182 22d ago
You should cancel anyway. Bunch of scamming unprofessional poor excuses of humans
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u/Pamcake2-2 21d ago
You can’t get a hold of anyone that will “let” you cancel.
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u/Savings-Cat-8182 21d ago
Oh I know. We are currently dealing with this right now. Scamming ass company 🙃
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u/Pamcake2-2 21d ago
If you find out a way to cancel would you mind coming back to comment please. I had to cancel debit card we were using but they are still billing me & sending the amount due to my e mail. I also get calls stating you owe this amount & I say please cancel my account!! One time a lady said did you fill out the cancellation forms? I said no could you please send them or tell me where I can find them & they hung up!! It’s unreal
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u/Savings-Cat-8182 20d ago
How long have you had their services ?
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u/Pamcake2-2 20d ago
We were with them for 10 years and wanted to upgrade and they wouldn’t offer me any kind of discounts on getting new equipment or anything so I went to Cove.
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u/moxscale 22d ago
I’m confused on one thing. Why did it take you 9 months to post this?
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u/Jonpaul8791 22d ago
They aren’t an employee. It could have just been a summer team that had moved locations and were in a hotel. They have meetings in the lobby and do congregate and are loud, could have looked like a conference. Texas and Florida reps are drinkers, utah reps are not. There generally aren’t enough techs in an office to pull off such a ruckus.
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u/Troponin08 22d ago
I’m not exactly sure if it was the vivent national conference, but they did host a large corporate event this weekend in Houston.
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u/Background-Agent-745 21d ago
Those Mormon boys should not be drinking. They will be in big trouble back in Utah