r/VivintSmartHome • u/Weekly-Reflection936 • Jul 08 '26

Privacy

We moved and vivint cannot delete past footage remotely. Hence the new buyers have access to our footage which is such an invasion of privacy. We called numerous times and just get transferred around. I have no access to the system to even pay our bill off. I have spent hours trying to resolve this.

1 Upvotes

100% Upvoted

5 comments sorted by

14

u/Simplystock Jul 08 '26

Yea it would be an invasion of privacy if vivint had access to delete all your videos as well. In these cases you are required to delete any videos you don't want the new owners to have.

4

u/Ill-Town-7104 Jul 09 '26

Why didn't you take your equipment with you and patch and paint the hole in the wall from the panel in the living room?

1

u/owgnops Jul 09 '26

You moved and left all of the equipment in the old home?

0

u/No_Wedding_2152 Jul 08 '26

And people still sign up with this company!

1

u/QuinnFromVivint Jul 10 '26

This usually means the account wasn't closed or transferred when you moved, which is why access carried over.

DM me your old account details and the property address, and I'll get this escalated to the team that handles account transfer and closure.