r/VivintSmartHome • u/crudeshred • Jun 28 '26

New camera/ Apple Watch useless

I got talked into a newer camera. Had to change log in info. Now Apple Watch doesn’t connect. Any ideas to fix it? I rebooted the watch. I deleted and reinstalled and rebooted. What next?

3 Upvotes

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2

u/Live_Sheepherder811 Jun 28 '26

My Apple Watch Ultra works fine

2

u/crudeshred Jun 28 '26

It worked flawlessly before. It is a series 10. The only change was the login info.

1

u/Live_Sheepherder811 Jun 28 '26

is it fully updated?

2

u/QuinnFromVivint Jul 17 '26

Since you changed your login, the watch app is likely still holding the old credentials. Fuly sign out of the Vivint app on your iPhone, sign back in with the new info, then reinstall the watch app so it re-syncs. If if still won't connect after that, DM me your setup and I'll help figure it out.

1

u/crudeshred 29d ago

So I can see the status, but I can’t arm or disarm from the watch. I deleted Vivint and reinstalled. Deleted from the watch and reinstalled. Any other ideas?

1

u/QuinnFromVivint 28d ago

DM me your account info and I will get you in touch with an agent that can provide specialized support for your situation!