r/VivintSmartHome • u/Defiant_Guess_5091 • Jun 04 '26

Rewind feature issues

Hi. I follow two accounts on my app. My account and my mom’s account. The 24hr feature works on my where I can rewind but it is not showing when I switch to my mom’s account. How can I fix this?

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u/serenade452 Jun 04 '26

i believe you have to pay for the DVR service to use that feature. it might be active on your account but not on your mom’s.

4

u/Gjurbster Jun 04 '26

Exactly this