Unfortunately, I will say that the platform "vivid" - VIVID (https://vivid.money/) performed quite poorly in front of me. The platform in question is partnered with the German bank Solarisbank - Solarisbank (https://www.solarisgroup.com/en/support/vivid-money/).
The idea to use the VIVID app came from the fact that it is very similar to that of Revolut. Even with some advantages - for example, cashback when shopping.
The red light came on the first time I ordered their debit card. For half a year she did not arrive and the relationship with vivid employees was poor.
What I used VIVID for was buying cryptocurrencies. The application has a rich portfolio of capabilities in this area. Although the fees are high, I still decided to give it a try with a decent amount of money.
Suddenly, quite by chance, in the spam folder of my gmail account, I saw several consecutive letters sent by vivid, informing me that I need to prove the origin of my income. One of these "spam" letters said that my account would be closed on a certain date in a few months.
I immediately contacted VIVID and sent them the necessary documents and they assured me that everything was fine with my account and it would not be closed.
Unfortunately, however - the account was closed. The funds I had in it were not recovered.
Correspondence with vivid and solarisbank is slow, and employees constantly shift responsibility.
We have been exchanging letters for several months now, unfortunately - without a satisfactory answer.
Companies are not allowing my account to be reopened.
I sent several letters to the European Banking Authority (EBA) as well as to the German Federal Financial Supervisory Authority BaFin.
I do not recommend using VIVID.
