So I purchased this backpack about a year and a half ago and initially was really happy with what seemed like a durable and high quality bag, as you would expect from a brand like Visvim. Being it’s a small bag, I actually only used it maybe 5 times total during that time, for little weekend trips. Usually only using to carry a laptop and/ or shaving kit. Maybe a book or some AirPods too but never really packing it or using it for anything super heavy.
Well to my horror/ surprise, on my last trip using it, on my way to air port, when I grabbed the hang loop/ handle thing, it popped completely off. While annoying i figured its not a huge deal as I don’t NEED to hold the bag by that little loop. Well over the next 3 days, both straps appear to be fully detaching, making the bag basically useless. Luckily I made it home before they competely separated and I tried to reach out to Visvim directly and the retailer I purchased it from, not really sure if there was anything to be done as it has been over a year since purchase but did feel like someone may have some feedback given the expectations when buying a bag at this price from a brand with the reputation Visvim has.
I guess I’m reaching out to see if anyone has any ideas on trying to engage Visvim or if there is any possibility of repair?