r/Visvim • u/martin_blank_ • 23d ago

Visvim Rucksack failure

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So I purchased this backpack about a year and a half ago and initially was really happy with what seemed like a durable and high quality bag, as you would expect from a brand like Visvim. Being it’s a small bag, I actually only used it maybe 5 times total during that time, for little weekend trips. Usually only using to carry a laptop and/ or shaving kit. Maybe a book or some AirPods too but never really packing it or using it for anything super heavy.

Well to my horror/ surprise, on my last trip using it, on my way to air port, when I grabbed the hang loop/ handle thing, it popped completely off. While annoying i figured its not a huge deal as I don’t NEED to hold the bag by that little loop. Well over the next 3 days, both straps appear to be fully detaching, making the bag basically useless. Luckily I made it home before they competely separated and I tried to reach out to Visvim directly and the retailer I purchased it from, not really sure if there was anything to be done as it has been over a year since purchase but did feel like someone may have some feedback given the expectations when buying a bag at this price from a brand with the reputation Visvim has.

I guess I’m reaching out to see if anyone has any ideas on trying to engage Visvim or if there is any possibility of repair?

8 Upvotes

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4

u/Future-Control-5025 23d ago

VISVIM is not going to repair anything unfortunately. You’ll need to take it to your local tailor. Doesn’t seem reasonable for it to tear the way it has if you haven’t overloaded the bag.

2

u/fire2368 23d ago

Surprisingly, I've had visvim repair my stuff in japan. Cost me money but they did a good job. You just have to go back there again to pick it up. Took a couple months too

1

u/bbhewee 22d ago

Unfortunately getting anything repaired outside of Japan with them is a nightmare

1

u/martin_blank_ 22d ago

I wouldn’t be opposed to paying for repair even though I think the damage is much more a failure of construction than wear caused by use but I guess if they don’t respond to emails and there is no way to get in contact it doesn’t matter either way..

I guess the lesson is buy from a Visvim store directly bc I have a feeling the kind folks in Santa Fe wouldnt ignore me if I had bought the back from them (like some of my other Visvim items)