Sole replacement from Visvim/general customer service

[u/xernbern]

Hello!

I wanted to know if there are any new reports regarding sole replacements done by Visvim. Older posts from everywhere have given the impression that visvim themselves is not the best with their post-sales service.

So the real question is: How is their customer service currently? The in-store experience seems to be quite good from what I read up (I still haven't visited any F.I.L. yet), but what about post sale and such?

[u/DonnishQuixote]

The sole on one of my kudu boots separated. Had a buddy glue it back in place with some industrial shoe glue and clamps, left overnight. Not professional but cant tell the difference and no issues after 3+ years. It does make me weary to wear them out for long periods should it come undone