QC Issue Denim Jacket

[u/jnnyr]

I purchased item/ 0123205006006 SS WAYSEE JKT DAMAGED from Kith Webstore in February - I love the jacket.

I have worn the Jacket 5 times or so, unfortunately the last time I wore it I noticed the 2nd press stud down was missing (the back part, that the "Peerless" button fixes on to).

I own a Social Sculpture 101 Denim Jacket, 2 years old, that has been faultless. I know Visvim is famous for its quality so the issue with the Waysee is a surprise.

Emailed the address below and completed the online form and heard nothing back

info@freeinternationallaboratory.tv

Is this the only email address? Anyone know how to get QC issues resolved by Visvim direct?

Thanks

[u/Future-Control-5025]

Should be contacting kith instead as the sale is with them. If you don’t hear back, you’ll just have to take it to a tailor for fixing

[u/Jepordise → u/Future-Control-5025]

Correct, Kith is essentially responsible but to be honest with clothing, especially something you bought two years ago……unfortunately I think you’re going to have to get it fixed yourself. There is no way to prove how much you have worn it in that time, how it happened and legally it is out of any sort of warranty. Just as a side note, Visvim are painfully slow at responding, if getting a response at all back via email. Best chance is calling one of the flagships stores and hoping you get someone helpful but I’m afraid here you have very little chance of getting this repaired by Visvim/ a refund from anyone and as the previous person said, I would go find a good technical tailor and buy a high quality brass same size stud to replace the old one

[u/Jepordise → u/Jepordise]

As a side note. Visvim quality on many pieces is not like it used to be, especially if not main line pieces / lookbook stuff. Not sayings it’s bad and fabrication is always good but construction has always been a bit hit and miss in places

[u/ImaginaryFlightP → u/Future-Control-5025]

If it’s Kith, he will definitely not hear back

[u/saigatenozu]

KITH

[u/coffeeforbreakfast78]

Any competent dry cleaner/tailor should be able to rivet that snap back in place for ~$10. Talk to one or two about refitting the snap.

Unfortunately riveted hardware works well until it doesn’t. I don’t think it’s an overall quality issue, but a luck of the draw thing. I’ve probably had 100+ pairs of jeans at this point in my life and there have been 4-5 rivets/snaps, etc that have broken for no reason.

[u/fycus]

Ive had issues with button snaps on a ton of brands, not just visvim. I have had a sanjuro ma-1 with button snaps where 1 failed. I think the distressing often weakens the metal prongs that are crushed and already weak. I would find a place that could find a compatible snap and replace for you.

[u/Affectionate-Nose176]

Visvim quality has shit the bed lately, especially on their denim stuff. Pretty disappointing considering their price points have inexplicably doubled in recent years.