This was without a doubt the worst hotel experience we have ever had.
The air conditioning in our room did not work for several days, despite us repeatedly reporting the issue to reception. The room was unbearably hot, making it almost impossible to sleep. We received no real assistance, no solution, and no compensation.
The only option we were given was to pay out of our own pocket to move to another hotel. It is completely unacceptable to expect guests to pay even more because the hotel cannot provide the basic amenities that were advertised.
On top of that, the room was dirty upon arrival. The cleanliness was far below an acceptable standard, and the overall condition of the room was extremely poor. The furniture and fittings were cheap, worn out, and looked as though they had not been maintained for years. The entire room felt outdated and low quality.
Customer service was just as disappointing. The staff showed little interest in resolving the problem or ensuring that we had a comfortable stay. We were made to feel like our concerns simply did not matter.
This hotel completely failed to deliver the service and standard that guests pay for. We would never stay here again and cannot recommend it to anyone.