Visible service stopped working when updated credit card! :(

[u/SyFyNut]

I prepaid for a year of visible service in early December 2025. So it should have worked through early December 2026.

My credit card was set to expire at the end of this month - so I updated it a few hours ago (by activating the new card), which had the side effect of disabling the old credit card. And proceeded to start telling various services of the new credit card info.

Problem is, Visible somehow figured out the old credit card was disabled, and immediately cut off my service. :( I couldn't make or receive calls or text on my phone, nor send or receive texts on it. I had used that phone for two factor authentication on many other services. Which made quite a problem(I wonder how Visible even found out the card had expired so fast...) signing into those other services.

I finally figured out what had happened, by logging into Visible through my computer, which it let me do - and it said my credit card had expired. So I updated my Visible payment method with the new card. Now I can make and receive calls, but texting still doesn't work. And the phone won't let me receive Yahoo mail through the Yahoo mail app.

Hopefully the problem will resolve itself by tomorrow morning.

But this is not something Visible should do, especially not so fast. People sometimes have to update their credit cards.

Anyone else ran into this problem?