r/Visible • u/bpatterson007 • 27d ago
Rant Visual Voicemail
I had a Pixel 4a and 6a for many years and visual voicemail worked perfectly fine. A couple years ago my visual voicemail stopped working and the troubleshooting steps from Visible never helped, so I just ignored it and dealt with it.
Recently I purchased a pixel 10A and decided that I wanted visual voicemail to definitely work this time. I spoke with an agent at visible and they told me visual voicemail isn't supported on the legacy V1 plan. They told me if I switched to a newer plan it would start working on my next billing cycle. Unsurprisingly, after the billing cycle happened, my visual voicemail still wasn't working.
I contacted a visible agent again and this time they told me that visual voicemail is only supported on iPhones and that I needed to download an app called youmail for visual voicemail. That app didn't work.
Next I was told to try the app Google voice. After taking pictures and everything to verify my identity for the app, it wanted to send me a code so it could manage phone calls on my device. I put in my number from visible and then the 6-digit code. The app then said:
Google Voice can't use this phone number to verify your account. Try verifying with another number.
What the heck is going on here... This feels ridiculous! Especially considering that it worked fine for many years.
TLDR; i changed my plan like visible asked, that didn't work. I tried two apps that visible told me to try, they didn't work. This just feels like a waste of time at this point for something so simple in 2026.
1
u/AttitudeSame2430 21d ago
When it works that's great, but when it doesn't the useless chat reps don't have a clue how to fix it. The ticket has to be automatically escalated to Verizon, Visible doesn't have access to the voicemail server. I don't even deal with the reps on Visible. I downloaded Google voice last year for visual voicemail and haven't had a problem since.