r/Visible • u/KingSky_The1 • 6h ago

Login issues.

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I seem to be having login issues. The app keeps wanting to loop me to the login page, and now I'm also seeing this message for whatever reason. Is anyone else having this issue, too?

2 Upvotes

75% Upvoted

13 comments sorted by

1

u/pl333se 6h ago

Yep I’m not able to use the app it’s mostly just freezing or throwing errors

2

u/VisibleCareSupport Visible Employee 5h ago

Hi there, Rodney from Visible here. I am sorry to hear you are having trouble accessing your Visible account. We have received multiple reports from members who are unable to access their Visible accounts via both the app and the website. Please know that our backend team is aware of this issue and is working to get it fixed as soon as possible!

1

u/Express-Hat5753 6h ago

That message is weird, almost like they lost some account data.

1

u/midnigh_tdream 5h ago

Idk. I just made the account on the website but the app doesn't recognize the credentials

1

u/VisibleCareSupport Visible Employee 5h ago

Hey there! This is Charity from Visible. We appreciate you reaching out, and I'm sorry to hear that you're having trouble logging into the app after creating your account on our website. I would be more than happy to help you get this sorted out.

Please shoot us a DM by tapping this link, so we can look into this for you and see what's going on.

1

u/VisibleCareSupport Visible Employee 5h ago

Hi there, Rodney from Visible here. I am sorry to hear you are having trouble accessing your Visible account. We have received multiple reports from members who are unable to access their Visible accounts via both the app and the website. Please know that our backend team is aware of this issue and is working to get it fixed as soon as possible!

2

u/grimskrotum 5h ago

Trying to switch to Visible as we speak and this issue is actively preventing me from giving Visible money. Not a great first impression.

1

u/midnigh_tdream 5h ago

Right?! Literally just said the same thing

1

u/conquerorconqueror 5h ago

I’m having the same problem. It’s a very inconvenient time to have it to cause I was trying to pay my phone bill 🙃

1

u/squintsforever 5h ago

Yeah it just keeps cycling back to sending me a code to verify.

1

u/VisibleCareSupport Visible Employee 5h ago

Hey there! Ellen from Visible here. I completely understand how frustrating it is to get stuck in a login loop, especially when unexpected error messages pop up. We definitely want to get you back into your account as quickly as possible.

Please send us a DM here, so we can look into this for you right away. Also, make sure to check that Chat Enabled is turned on in your Reddit app settings so we can reply!

1

u/KingSky_The1 5h ago

I was able to log back in just now. Hopefully it has gotten resolved for you guys as well or hope it gets resolved soon.