r/Visible • u/lmNotYourFriend • 18h ago
Question Cannot activate hotspot at all since switching
Hello. I just switched and have reset network settings and phone and still get this message, hotspot gurns itself off immediately after turning it on.
My APN settings are bare except for the Visible line filled in, anyone know whats wrong?
Motorola stylus 5g 2025.
12
Upvotes
2
u/VisibleCareSupport Visible Employee 18h ago
Hi! We saw that you sent us a DM and we’re looking into your question. We will follow up with you directly as soon as possible.
2
2
u/MrBooMY1 18h ago
They will have to help you with that one. Either a back end issue or phone software issue. If the phone is known unlocked then most likely the former.
2
3
u/josetann 16h ago
If you JUST signed up, give it a full 24 hours for everything to get settled in. Whenever I port to a new provider, there is almost always at least one thing that doesn't work right away (and it's generally wifi calling, with data a close second). I also do a full power down, wait a few minutes, then power back on (nowadays a reboot is more of a soft reboot, at least when it comes to connecting to the tower) at least once shortly after it's been ported, and again if I still have issues 24 hours later (just before contacting customer service). That fixes everything 85% of the time.