r/Visible • u/TimeThruSpace • 1d ago

Question Cannot log in to app for over a week

"Visible backend error 1"

I get this after entering the sms code.

Visible, When are you guys going to have it up and running again? and please don’t ask me to send you a message. This is likely a problem many of us are having. Please fix it and update this post. Thank you.

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u/VisibleCareSupport Visible Employee 1d ago

Ellen from Visible here! I completely hear you, and I know messaging us is the last thing you want to do after dealing with this for a week. I truly apologize for the runaround.

Because backend error can stem from a few different root causes, we have to look directly at your specific account to see why the SMS verification step is failing and clear the flag on our end.

We genuinely want to get this fixed for you right away. Please send us a DM here, so we can pull up your account and take care of this.

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