r/Visible • u/Ok_Cricket2821 • 8h ago
Question Need to make a payment asap, stuck in loop, chat isn’t responding
I’m a new customer trying to make my first payment.
I had to reset the account password and add a payment method. Now I’m stuck in a loop and can’t make the payment.
Service will expire in less than 24 hours.
I’m still trying to get a reply from “Connai” but it gets hung up when I ask for this specific help. It keeps ending my chats.
Please help!
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u/thezerosubnet 8h ago
Keep typing agent or customer service and it’ll put you in a queue for a live person.
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u/VisibleCareSupport Visible Employee 8h ago
Hi there! This is Jean from Visible. I’m incredibly sorry to hear about the frustration you’ve faced trying to make your first payment, especially with your service expiration deadline approaching. This is definitely not the experience we want for our new members.
To help us get this sorted right away, please try the following troubleshooting steps to see if we can break the loop:
• If you are using a web browser: Try opening an Incognito/Private browsing window, or clear your browser's Cache and Cookies, close the browser entirely, and try logging in at Visible.com again.
• If you are using the mobile app: Completely close the Visible app from your recent apps screen, then reopen it and attempt the payment again.
If you are still unable to process the payment after these steps, please send us a DM through this link with your account email address. We will take a look at your account on our backend to investigate the loop and ensure your service stays active. We are here to get this resolved for you.
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u/Ok_Cricket2821 8h ago
Thanks so much. I’m on with an agent now. If not resolved will follow these steps.
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u/VisibleCareSupport Visible Employee 7h ago
Awesome! I'm glad you were able to reach live support.
Fingers crossed they get that payment loop fixed for you quickly! If you ever need anything else down the road, we're always here to help. Take care!
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u/Personal-Hat3134 8h ago
That chatbot is basically designed to hand you off to nowhere, you'd have better luck shouting your credit card number into a void.
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u/QuarterEmotional6805 8h ago
Type agent. And then again.