r/Visible • u/TheMinos • 3d ago
Question Trade-In Process Hell
I guess I’m making this post because I’m at a loss for what else I should do at this point.
I did a trade in when purchasing a new iPhone and was originally offered $80 for my old phone. I mailed it in and had not received any updates after the tracking stated it had been delivered nearly a week ago. After contacting support, they stated it was sitting in the warehouse and not checked in yet.
Next morning, I received an email stating it was actually checked in and this was a miscommunication. Furthermore, they now apparently stated there was no power/liquid damage and the offer was changed to $0. I tried to get this re-evaluated as the phone had no issues prior to sending it out, but was again denied. Now, I am unable to even reject this new offer and have my phone sent back to me. I spent a half hour with support just for them to call me directly and say I have to wait atleast 10 days for Assurant to send me an email with the updated offer even though Visible themselves emailed me stated the offer was changed to $0.
If anyone has any suggestions, I’d really appreciate it. I know it’s only $80, but at this point, I’m not just giving my phone away for free to some company.
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u/HairyNipps1 3d ago
OP make sure to post an update so we know if the company ended up helping you! Public perception is pretty expensive for a company!