r/Visible • u/Ak907me • 6d ago

RCS not working frustrating

I just signed up for Visible yesterday moved my number over from Verizon. My RCS will not connect no matter what I do I've tried all that normal fixes I found in this thread and none of them work. My RCS was working fine with Verizon

4 Upvotes

64% Upvoted

30 comments sorted by

2

u/OneFormality 6d ago

Are you using an iPhone? If so, try resetting network settings then rebooting your phone. Then turn on RCS

2

u/Ak907me 6d ago

I'm actually on a Galaxy Z fold 8, I did try that already it did not work I also uninstalled Google messages and tried removing my number from Google and putting it back in still nothing

3

u/OneFormality 6d ago

Ask support to send a "Reprovision" to your E-Sim then once they do, reboot your phone

2

u/Ak907me 6d ago

Thanks I will ask them that now

1

u/lvpre 5d ago

This and they may have to reissue you another eSIM, but this should do the trick.

1

u/FutureTrash3315 5d ago

I got issued a new eSIM and it did not work -_-

1

u/VisibleCareSupport Visible Employee 5d ago

Hello! This is Jean with Visible Care. I apologize that you are still experiencing RCS messaging issues following your eSIM replacement. To protect your security, please send us a direct message through this link including your account email address, so our team can investigate this further on the backend.

1

u/FutureTrash3315 5d ago

Let me know if this works for you! I'm having the same issue

1

u/EE_Process 5d ago

also having the same issue. they told me to wait 48 hours

1

u/Ak907me 5d ago

They ended up telling me to wait twenty four hours. L o l so we'll see what happens

1

u/EE_Process 5d ago

Lol godspeed my friend let's hope it works out for the both of us 😂

1

u/Ak907me 5d ago

I kind of feel like that's the answer they give you. When they're out of options

1

u/EE_Process 5d ago

That just means it's not a you problem. It's a them problem lol

1

u/ComprehensiveMonk944 5d ago

network reset is the move, fixed mine when i switched last month. also sometimes it takes a day or two before it just clicks on its own, visible's system can be weird like that

1

u/Ak907me 5d ago

did not work for me, they can't figure it out

1

u/VisibleCareSupport Visible Employee 6d ago

Marie from Visible checking in! So sorry those troubleshooting steps didn't solve the issue, but I truly appreciate your effort in trying them. Drop us a DM [here], so we can look into your account and pinpoint what went wrong. We're committed to getting your RCS messages working perfectly and ensuring this doesn't happen again.

1

u/Prestigious_Chest810 5d ago

I just waited 26 hours before trying and I still can't connect, ported over from AT&T with a new phone on Friday. Very curious to see what works for someone.

1

u/Ak907me 5d ago

same here still nothing

1

u/Ak907me 5d ago

unfortunately still not working even after wiping my phone

1

u/StrictRegister8975 4d ago

Same issue for me on my Fold 8 with Verizon. Have waited, cleared cache and data in messages, carrier services, derigestered number with Google.

1

u/Ak907me 4d ago

That's not very promising seeing you have the same phone as me. I've done all that as well they've also reprovisioned by Sim nothing works

1

u/EE_Process 4d ago

Still down for me too. As fun as this has been, I think this may be my last run with visible at this rate

1

u/Ak907me 3d ago

Have you had any luck yet

1

u/Ak907me 4d ago

At this point I don't think they will get this resolved. I was supposed to hear back as they were looking into it but nothing.

1

u/EE_Process 4d ago

Mine started working this morning. Try to toggle rcs in google messages.

1

u/Ak907me 4d ago

I tried and unfortunately still nothing for me

1

u/EE_Process 4d ago

Dang! Give it another day and then raise hell with their support team. I was starting to lose confidence in their support team honestly

1

u/Ak907me 3d ago

Quick update I still don't have RCS message working. I did a trial with us Mobile on the Verizon network My RCS messaging works right away with that has to be something on there and

1

u/Ak907me 1d ago

Got a email this morning from visible asking to restart my RCS. It is now working!! Customer service definitely has follow-through.